Refund Policy

How to ask

Open a ticket in Support in the app, choose the Billing category, and include the invoice or transaction it is about. Every request is reviewed by the Navrya team, and the ticket confirms how the refund will be returned.

Plans

A plan runs to its end date and then stops; you can cancel at the end of the period at any time and turn it back on until that day. When a plan purchase is refunded:

• the plan ends straight away and you are back on the Free plan, with nothing deleted;
• the wallet gift that came with the purchase is taken back — only the part you have not spent;
• a discount code used for it is not given back.

AI wallet top-ups

AI credit is spent the moment an AI job runs, so credit you have already used cannot be refunded. When a top-up is refunded, its amount is taken back out of your wallet. Promo credit — gifts and converted referral earnings — is not refundable.

Storage add-ons

When a storage add-on is refunded, the extra space is removed. Your files are not deleted.

Crypto payments

Send exactly the amount on the invoice, on BNB Smart Chain, before it expires. A blockchain transfer cannot be reversed by us, so the app handles mismatches itself:

• if you send more than the invoice, the purchase goes through and the extra is added to your AI wallet;
• if the amount does not match the invoice, the purchase is not completed and the amount actually received is added to your AI wallet instead;
• if the invoice expired before you paid, enter the transaction hash in the app so it can be checked.

Referral commissions

A refunded payment also reverses any referral commission it earned for the person who referred you.