Help Center
Help Center
Last updated
Most answers are a page away. If yours is not here, the Navrya team is one support ticket away, inside the app.
Find an answer
- Trading Journal GuideSetting up, logging a trade and reviewing it.
- Risk managementPosition sizing, account rules and the pre-trade check.
- PricingPlans, limits, the AI wallet and the questions people ask about them.
- Refund PolicyRefunds for plans, wallet top-ups and storage.
- SecurityHow your account and your data are protected.
- Referral programmeCommissions, payouts and the rules.
Ask inside the app
The AI assistant answers questions about Navrya itself, and the guided tour — seven chapters, narrated, with captions — walks you through each area in turn. Start it from the AI Assistant page, or ask the assistant for the tour.
Open a support ticket
Choose Support in the app's sidebar and open a ticket. Pick the category that fits, so it reaches the right person:
- Technical — something is broken, slow or behaving unexpectedly.
- Billing — payments, invoices, top-ups, plans and refunds.
- Account — signing in, your email, identity verification, your data and closing your account.
- Other — anything else, the referral programme and feedback included.
Give it a clear subject and describe what happened. You can attach up to four images and two short videos; a screen recording is often the fastest way to show a problem.
How replies work
Replies come from the Navrya team, inside the app — not by email. A badge on Support and a notification tell you when one arrives.
- Awaiting reply
- Waiting on you
- Resolved
- Closed
Replying to a resolved ticket reopens it. A closed ticket takes no more replies, so open a new one.
Never put your password, an API key or a wallet's private key in a ticket. The team will never ask you for them.
Your account
- Forgot your password? Use Forgot? on the sign-in screen. The link it emails is valid for 30 minutes, and using it signs you out on every device.
- Change the language in Settings › Region & language, on the sign-in screen or from the header.
- Export your AI memory, or your emotion log, as JSON from the AI Assistant's Memory tab and from Psychology.
- Identity verification and closing your account go through a ticket in the Account category.